1. Acceptance of these terms
These Terms of Service (the “Terms”) are a legal agreement between you and Workraft Ltd., an Israeli private company with a registered office in Tel Aviv, Israel (“Workraft”, “we”, “us”, or “our”). They govern your access to and use of the Workraft website at workraft.ai (the “Website”) and the Workraft workforce management platform (the “Service”).
By accessing or using the Service, you confirm that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy (which includes our cookie practices in Section 4) and our Data Processing Agreement where applicable. If you do not agree, do not access or use the Service.
If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and “you” refers to both you personally and the organization.
2. Definitions
- “Customer” means the organization that has registered for a Workraft account
- “Customer Data” means data, information, or material that a Customer or its users upload to, transmit through, or generate within the Service
- “End User” means an individual authorized by the Customer to access the Service on the Customer’s behalf — for example, field workers, supervisors, and administrators
- “Documentation” means the technical user documentation made available by Workraft for the Service
3. Accounts and eligibility
3.1 Registration
To use the Service, you must create an account by providing accurate and complete information, and you must keep that information current. You must be at least 18 years old to create an account.
3.2 Account security
You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify Workraft immediately at legal@workraft.ai if you become aware of any unauthorized access to or use of your account.
3.3 One account per person
You may not create more than one account for the same person, share your credentials, or allow any third party to use your account. Each user must have their own credentials.
4. The Service
4.1 License grant
Subject to your ongoing compliance with these Terms, Workraft grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service and the Documentation solely for your internal business purposes during the term of your subscription.
4.2 Customer Data
As between the parties, Customer owns all rights, title, and interest in and to the Customer Data. Customer grants Workraft a limited, non-exclusive, worldwide license to host, store, transmit, process, and display the Customer Data solely to provide and improve the Service in accordance with these Terms and the Privacy Policy.
4.3 Service updates
Workraft may update, modify, or discontinue features of the Service from time to time. For material changes that reduce functionality, we will provide reasonable advance notice.
4.4 AI features
The Service includes AI-driven features, including the AI Shift Manager, AI Shift Analyzer, and AI View Builder. These features process Customer Data strictly within the Customer’s tenant and do not mix Customer Data with other customers’ data. AI output is provided as suggestions and support — Customer remains responsible for all operational decisions made by or through its personnel on the basis of AI output.
5. Acceptable use
You agree not to, and not to permit any End User to:
- Use the Service in any way that violates applicable law or any third party’s rights
- Upload Customer Data that infringes any intellectual property right, contains malicious code, or is unlawful, defamatory, harassing, or discriminatory
- Upload protected health information (PHI) as defined by HIPAA, or other sensitive regulated data for which Workraft is not qualified as a data recipient, unless a separate written agreement is in place
- Reverse engineer, decompile, disassemble, or attempt to derive the source code, underlying ideas, or algorithms of the Service, except to the extent that applicable law expressly prohibits such restrictions
- Scrape, crawl, or otherwise extract data from the Service by automated means, other than through documented APIs
- Circumvent or attempt to circumvent any security, rate-limiting, or access-control measure of the Service
- Interfere with or disrupt the integrity or performance of the Service
- Use the Service to build a competing product or service
- Resell, sublicense, or otherwise make the Service available to third parties, except to authorized End Users of your organization
Workraft may suspend or terminate any account that violates this Section 5, without refund and without prejudice to any other remedies available under these Terms.
6. Customer Data and privacy
6.1 Customer’s responsibilities
Customer is responsible for the Customer Data and for ensuring that it has obtained all rights, permissions, and consents necessary under applicable law to upload Customer Data to the Service and to allow Workraft to process that data in accordance with these Terms and the Privacy Policy.
Customers who process personal data of field workers through the Service must comply with all applicable labor, employment, and data-protection laws in their jurisdiction, including providing required notices and obtaining consents where legally necessary (for example, for GPS tracking of workers).
6.2 Data Processing Agreement
Where Workraft processes personal data on behalf of Customer as defined by the GDPR, the UK GDPR, the Israeli Privacy Protection Law, or equivalent laws, our Data Processing Agreement is incorporated by reference into these Terms. If there is a conflict between these Terms and the DPA with respect to the processing of personal data, the DPA prevails.
6.3 Privacy Policy
Our Privacy Policy describes how we collect, use, and share personal data in our capacity as a controller. You acknowledge that you have read and understood the Privacy Policy.
7. Fees, billing, and refunds
7.1 Current terms
The Service is currently offered free of charge during Workraft’s early-access period. Workraft reserves the right to introduce paid tiers in the future. When paid tiers become available, fees, billing cycles, refund terms, and upgrade policies will be published at workraft.ai/pricing and will apply prospectively.
7.2 Taxes
Fees are exclusive of taxes unless otherwise stated. You are responsible for any sales, use, value-added, or withholding taxes applicable to your use of the Service.
7.3 Payment processors
When paid tiers become available, payment transactions will be handled by a third-party payment processor. Workraft does not store payment card information directly.
8. Intellectual property
8.1 Workraft’s rights
The Service, the Website, and all related software, features, technology, content, documentation, logos, trademarks, and other materials (collectively, the “Workraft IP”) are owned by Workraft or its licensors and are protected by copyright, trademark, and other intellectual property laws. Except for the limited license expressly granted in these Terms, no rights in or to the Workraft IP are granted to you.
8.2 Customer Data license
Customer retains ownership of Customer Data. As described in Section 4.2, Customer grants Workraft a limited license to host, store, process, and display Customer Data solely to provide the Service.
8.3 Feedback
If you provide Workraft with feedback, suggestions, or ideas about the Service, you grant Workraft a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that feedback into the Service without obligation to you.
9. Confidentiality
Each party agrees to protect the confidential information of the other party with at least the same degree of care it uses to protect its own confidential information, and in no event less than reasonable care. Confidential information does not include information that is publicly available, independently developed, or lawfully obtained from a third party without restriction.
10. Warranties and disclaimers
THE SERVICE AND ALL MATERIALS MADE AVAILABLE THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WORKRAFT DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT.
Workraft does not warrant that the Service will be uninterrupted, error-free, secure, or available at any particular time or location, or that any defect in the Service will be corrected. Customer relies on the output of the Service, including any AI output, at its own risk.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- IN NO EVENT SHALL WORKRAFT, ITS DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF WORKRAFT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
- WORKRAFT’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO WORKRAFT IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED US DOLLARS ($100)
These limitations apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you.
12. Indemnification
12.1 By Customer
Customer agrees to defend, indemnify, and hold Workraft harmless from and against any claim, loss, liability, or expense (including reasonable attorneys’ fees) arising out of or relating to (a) Customer’s breach of these Terms, (b) Customer Data, or (c) Customer’s violation of any applicable law or any third-party right.
12.2 By Workraft
Workraft will defend Customer against any claim brought by a third party alleging that Customer’s use of the Service, as provided by Workraft and in accordance with these Terms, infringes a valid intellectual property right, and will pay any damages finally awarded by a court of competent jurisdiction or agreed to in a settlement approved by Workraft. Workraft’s obligation under this Section 12.2 does not apply to claims arising from Customer Data or from modifications made by Customer.
13. Term and termination
13.1 Term
These Terms remain in effect for as long as you access or use the Service.
13.2 Termination for convenience
Either party may terminate these Terms at any time by discontinuing use of the Service (Customer) or by providing notice via the email address associated with the account (Workraft).
13.3 Termination for breach
Either party may terminate these Terms immediately for material breach by the other party that remains uncured 30 days after written notice of the breach.
13.4 Effect of termination
Upon termination, your right to access the Service ceases immediately. Workraft will retain Customer Data for a 90-day grace period to allow export, after which Customer Data will be permanently deleted, except for data Workraft is legally required to retain. Sections 6, 7.2, 8, 10, 11, 12, 14, and 15 survive termination.
14. Governing law and dispute resolution
14.1 Governing law
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Israel, without regard to conflict-of-laws principles.
14.2 Venue
Subject to Section 14.3, the competent courts of Tel Aviv-Jaffa District, Israel have exclusive jurisdiction over any dispute arising out of or relating to these Terms.
14.3 Mandatory consumer protections
Nothing in this Section 14 is intended to deprive consumers of any mandatory protection available to them under the law of their habitual residence. In particular, where EU or UK consumer law applies, consumers may bring claims before the courts of their habitual residence and benefit from mandatory protections of local consumer law.
15. General
15.1 Changes to these Terms
We may modify these Terms from time to time. For material changes, we will provide at least 30 days’ advance notice by email or by prominent notice on the Website. Your continued use of the Service after the effective date of the revised Terms constitutes acceptance of those changes.
15.2 Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
15.3 No waiver
A party’s failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
15.4 Assignment
You may not assign or transfer these Terms or any of your rights or obligations under them without Workraft’s prior written consent. Workraft may assign these Terms freely in connection with a merger, acquisition, reorganization, or sale of assets.
15.5 Entire agreement
These Terms, together with the Privacy Policy and the DPA (where applicable), constitute the entire agreement between you and Workraft regarding the Service and supersede any prior agreements between the parties regarding the subject matter.
15.6 Notices
Notices to Workraft must be sent to legal@workraft.ai. Notices to you will be sent to the email address associated with your account or displayed prominently on the Website.
16. Contact us
For any question relating to these Terms, contact:
Workraft Ltd. Tel Aviv, Israel Email: legal@workraft.ai